SURREAL FLIXX POLICIES
DEPOSIT POLICY
When booking with Surreal Flixx, clients are required to pay a nonrefundable deposit of 50% of the total service cost to secure their date and time. This deposit is nonrefundable unless the cancellation or issue is on behalf of the Surreal Flixx team.
RESCHEDULING POLICY
Clients may reschedule if necessary, provided our schedule allows. Booking changes cannot be made within 24 hours of your scheduled appointment.
(Example: If your session is on Saturday evening, you must request changes by Thursday. Requests made Friday will not be accepted.)
LATE POLICY
30 minute sessions include a 10 minute grace period.
45 minutes or longer include a 15 minute grace period.
Time will not be added back to your session if you arrive late.
(Example: If your session is 5:00-5:30 and you arrive 5:07, your session still ends at 5:30.)
Time will only be extended if the delay is caused by the Surreal Flixx team. If a client does not arrive within their grace period, the session is automatically canceled.
NO SHOW POLICY
Failure to show up to your session without any notice will result in an immediate ban from booking with Surreal Flixx in the future.
COMMUNICATION POLICY
Clients must provide accurate and active contact information for appointment updates.
We will not send multiple follow ups. If there is no response within 24 hours of your scheduled appointment, your session will be canceled and marked as a no-show.
CANCELLATION POLICY
Clients may cancel their session up until one hour before the scheduled start time. If cancellation occurs less than one hour prior, please contact us directly so we can process it on the backend.
